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Meeting 30 min

  • 30 minutes
  • لوسيل

Cancellation Policy

1. Care for Our Equipment: - We kindly request your careful handling of our equipment. In the event of accidental damages caused by a student, we trust that you'll take responsibility for any necessary repairs or replacements. 2. Rescheduling Policy: - We understand that plans can change. If you need to reschedule, please notify us at least 24 hours before your scheduled class. Unfortunately, no refunds, cancellations, or reschedules can be accommodated within this 24-hour period. We appreciate your understanding. 3. Flexibility in Emergencies: - Life happens, and we get that. In case of emergencies on the same day as your class, you have the option to make up your class on another day by paying a nominal fee of 50qr or by providing a certificate, such as a sick leave notice. Your well-being matters to us. 4. Refund and Cancellation Policy: - Once you've made a payment for our service or subscription, refunds or cancellations are not permitted. We encourage you to make the most of your total package. Reschedules are, however, allowed within the specified terms. 5. Class Attendance: - To ensure a smooth experience for everyone, kindly arrive at least 15 minutes before your scheduled class and relax in our waiting area. Your punctuality ensures the best use of your class time. 6. Subscription Management: - Your class package is exclusive to you and cannot be transferred. We encourage you to complete your classes before considering stopping, as refunds are not possible once payment has been made. 7. Rescheduling and Freezing Options: - You now have the flexibility to reschedule your class up to 24 hours before your appointment. Additionally, you can freeze and save your slots for up to 2 weeks during a short holiday or trip, free of charge. If you need more time, a small fee of 25qr per slot will ensure they are saved until your return. Payment for extended freezes should be made in advance. 8. Financial Considerations: - We understand that unforeseen financial challenges may arise. To assist you, we provide a grace period of 3 non-working days to complete your payment. After this period, a delay fee of 25qr per day, up to a maximum of 7 days, will be applied. If payment is not completed within 7 days, your subscription will be temporarily placed on hold until renewal. We appreciate your understanding and cooperation in making our services enjoyable and stress-free for you. Your satisfaction is our priority.


Contact Details

  • Cochineal Production, QIG - Tower, Lusail, Lusail, Qatar

    31377716

    info@cochineal.net


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