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Return & Refund policy

creating music memories together

1 min read

We strive to provide you with quality products.

 Please read our return and refund policy carefully.

1. No Refund on Completed Orders: Once payment for your order is made and the order is processed, no refund will be issued. Our items are shipped from overseas, making returns impractical after the invoice is issued.

2. Warranty Coverage: If you encounter any functionality issues with your purchased item, we offer a warranty to address such concerns. We will either repair the item or provide a replacement, ensuring that you can use it in optimal condition.

3. Return Eligibility: You may return an item if it is not functioning as expected or if it is unfit for its intended purpose. This includes instances where technical issues render the item unusable. 

4. Evaluation Process: Upon receiving the returned item, we will thoroughly evaluate its condition and performance. Based on our assessment, we will determine the appropriate course of action. This may include issuing a refund or offering a replacement item that serves the same purpose.

Please note that the warranty does not cover damages resulting from misuse or improper handling of the product.

For any further inquiries or assistance regarding refunds and returns, please contact our customer service team. We are here to ensure your satisfaction with our products and services.

Thanks for choosing Cochineal Store.

© 2024 Cochineal Production. All Rights Reserved.

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